Static Caravan Hire/ Glamping/ Shepherds Hut:
Please note – The bed in the shepherd hut is made up for your stay with towels and bedding. 
The double bed only in the glamping tent  is made up with towels and bedding, but you need to bring sleeping bags for the children’s beds. 
We provide duvets and pillows in the static caravans but you need to provide your own sheets, duvets covers,  pillow cases, towels.
 
 
Arrival and Departure
 
Arrivals are from 3.00pm and departures are by 10.00am.  Thank you.
From 1st March to 24th May and from 1st September to 31st October you are welcome to arrive anytime from 3.00pm to 6.00pm. From 25th May until 31st August, you are welcome to arrive from 3.00pm to 8.00pm. We do not offer late departures.

Gas and electric in the static caravans
 
The cost of gas is included in your stay, the electric is on a meter  in the static caravans, you will need £1 coins.

Children
 
Children must always be supervised by an adult.   We do not allow children under 18 years of age to be left unsupervised in our static caravans.  Water games are not allowed anywhere on the park.

Groups
 
In order to keep the park as peaceful as possible for everyone’s enjoyment we do not accept groups (which for us is more than 4 adults or more than 2 families who know each other) on the park. We do not pair bookings and so cannot guarantee certain pitches or that you will be near to others on the park.
We also do not accept stag or hen groups .  If you book separately and are part of a group, we will ask you to leave the park with no refunds.

Visitors
 
Due to lack of car parking space, we are unable to accommodate visitors’ vehicles on the park.  Please can all visitors register with Reception upon arrival.
We do not have visitor parking available on site except for Blue Badge Holders. One vehicle only can be parked at each accommodation unit. Please advise any visitors to use the local pay and display car parks.

Additional Vehicles
 
We have extremely limited space for extra vehicles, we recommend that you use the long-term parking in Lyme Regis.

Outbuildings, Barns and Machinery
 
The above is strictly out of bounds to our guests, please do not touch any of the machinery on site.

WIFI
 
We have an external company Club Wi-Fi who operate our Wi-Fi and it is free.

BBQs and Fires
 
We do not allow any BBQs on the wooden deckings of the static caravans. Portable BBQs can be used outside of the bell tents and Shepherds Hut but no open fires or burning of wood is allowed.

Bikes, Scooters, Skateboards etc.
 
Please do not use these on the park.

Reservation
 
All reservations made in advance are subject to the following terms and conditions: Bookings can be made online and by debit or credit card over the phone. All reservations made in advance require a non-refundable deposit to be paid at the time of booking to reserve the pitch and the balance must be paid in the same way at least four weeks in advance of arrival (if the booking is made within four weeks of arrival full payment must be made immediately). The deposit is non-refundable any time after booking (£50 for each pitch and £100 for each caravan). Any deposit paid forms part of the total bill for the booking. The final bill is the total fee less any deposit paid.

Cancellation Policy
 
The deposit is non-refundable any time after booking (£50 for each pitch and £100 for each Caravan and Glamping Unit). If payment was made in full at the time of booking a refund minus the deposit will be given for cancellations made more than one calendar month before arrival.  Unfortunately, we are unable to offer any refund or a change of dates within one calendar month of arrival date.  This also applies to late arrivals and early departures. If the park is forced to close due to Covid the deposit is transferable to another booking to be used within 12 months.
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Data Protection
 
The information taken at time of booking is required to be collected for the purposes of processing your reservation at Hook Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.