Camping and Touring

Your Booking Confirmation

Your booking is for the unit, size, dates and the number of people as stated on your booking confirmation (we do not accept touring caravans or motorhomes over 6.85m). We cannot guarantee a particular pitch or area of the park. We request that you only use breathable ground sheets and for stays over 7 days we will ask you to move your tent to preserve the grass.

Arrival and Departure

From 1st March to 24th May and from 1st September to 31st October you are welcome to arrive anytime from 1.00pm to 6.00pm. From 25th May until 31st August, you are welcome to arrive from 1.00pm to 8.00pm.

All arrivals must register with reception before going on to the park. Pitches must be vacated by 10.30am on day of departure. Unfortunately, we do not have parking available on site before 1.00pm and we are unable to pitch new arrivals after dusk.
Please leave your pitch tidy and in particular free of any fossils or stones collected during the holiday. We do not offer late departures.

Electrical Hook up

We recommend a minimum length 25m hook up cable for all our pitches. Please note that the maximum supply to each pitch is 10amps.  This is appropriate for such items as phone chargers, electric lights, travel fridges, camping kettles and camping heaters, etc. but items such as domestic kettles, cookers awning heaters may trip the supply and we therefore ask you not to use them. We do not allow the use of splitters on our site. We cannot be held responsible for any loss of food due to the tripping of power.

Charging of electric vehicles

Charging of vehicles using our hook ups is prohibited.

Groups

In order to keep the park as peaceful as possible for everyone’s enjoyment we do not accept groups (which for us is more than 4 adults or more than 2 families who know each other) on the park. We do not pair bookings and so cannot guarantee certain pitches or that you will be near to others on the park.

We also do not accept single sex groups of 4 adults or more unless by prior arrangement.  If you book separately and are part of a group, we will ask you to leave the park with no refunds.

Visitors

Due to lack of car parking space, we are unable to accommodate visitors’ vehicles on the park.  Please can all visitors register with Reception upon arrival.

We do not have visitor parking available on site except for Blue Badge Holders. One vehicle only can be parked on each pitch (motor home or camper van counts as one vehicle). Please advise any visitors to use the local pay and display car parks.

Commercial vans or campervan conversions

We do not accept commercial vans.  We do not accept campervan conversions that are not registered as such with the DVLA.

Additional Vehicles and Trailers

We have extremely limited space for extra vehicles which must be parked off your pitch, we recommend that you use the long-term parking in Lyme Regis.

If you would like to bring an additional vehicle onto the park, please contact us at least 24 hours before arrival and we will reserve you parking (subject to availability).  We are unable to accommodate additional vehicles on arrival.  The cost is £4.50 per night.

We do NOT accept tow along vehicles or trailers on motorhomes.

BBQs and Fires

No open fires are to be made on the park. Portable barbecues are permitted but must be at least 6′′ off the ground – if a stand is required, please use the bricks which are available at water points. We do not allow wood or wood chip products to be burnt in the BBQ or on the park in any other unit or heater either in or outside your tent– please only use charcoal. All BBQ’s to be put out by 10.30pm please.

Gazebos and Event Shelters

We do not allow gazebos and event shelters.

Awnings

The cost of an awning is included in your stay. Please note the maximum size of awning we allow is 3 metres in depth. If your awning is larger than this then please inform us prior to your arrival, and we will do our best to allocate you a larger pitch.

Pitching

A member of our team will show you to your pitch, please pitch where requested and do not encroach upon any other pitches, for fire risk limitation, safety and access. If you pitch outside your boundary or your unit is judged to be a risk to the safety or comfort of others, you will be asked to move. Please do not erect any additional tents or gazebos.

 

Dogs

All dogs must be kept on a short lead at all times on the park. Please ensure that your dog does not cause annoyance to other park users and is never left unattended on the park. Any fouling must be cleared using the bins provided. Sorry, but we do not accept breeds which are listed in the Dangerous Dogs Act 1991.

Noise

The playing of vehicle stereos is strictly prohibited on the park. Musical instruments, radios, CD players and similar appliances should be used considerately during the day and should not disturb or be a nuisance to fellow campers. Noise in general must kept to an absolute minimum after 10.30pm and before 7.30am.

TV Reception

We do not guarantee TV reception on our park.

Children

Children must be supervised at all times and children under 8’s must always be accompanied by an adult in the washrooms.

Water games are not allowed anywhere on the park. We are sorry, but we do not allow children under 18 years to camp without their parents being present.

Bikes, Scooters, Skateboards etc.

Please do not use these on the park.

Kites and Flags

The flying or erecting of kites and flags is strictly prohibited due to the presence of overhead power cables across the park.

Outbuildings, Barns and Machinery

The above is strictly out of bounds to our guests, please do not touch any of the machinery on site.

WIFI

We have an external company Club Wi-Fi who operate our Wi-Fi and it is on a pay per use basis.

 

Washroom Facilities

Please leave the basins, toilets and showers clean and tidy and as you would wish to find them. Showers are 20p which is to conserve water and to reduce queueing times. This will give you approx. a 4-minute shower.

Vehicles, Terracing and Lighting

Please note that certain areas of the park are terraced or fenced off. Please do not climb any of the banks or over any of the fencing. Vehicle access and pedestrian access must always be via designated roads or paths. The speed limit is strictly 5mph. The Lym Valley is designated a “Dark Valley”, so the Park has restricted lighting at night, the use of a torch is strongly recommended.

Minimum stay for advanced reservations

During the Bank Holidays and School Holidays we require minimum stays. We do reserve some 2-night pitches at other times, but we advise that these need to be booked early in the season. If you require a one-night stay for a hiking tent, please make a request by phone or email and we will do our best to accommodate you.

General

All tents, cars and personal belongings must be contained within the designated pitch. Small camping trailers (up to 3x4m) are welcome by prior arrangement only. We may have to assign you a larger pitch at an additional cost to allow space for a trailer. We are unable to give refunds if the pitch is vacated early (except in extenuating circumstances and at the park owner’s discretion). We reserve the right to refuse entry to anyone on the park without reason or remove any tent or caravan should it be considered necessary. The refund of the appropriate portion of any site rental shall be sufficient discharge of all obligations to any person who is required to vacate the park. The Park owner shall not be liable for any loss or damage or accident to any persons or private property, however caused, whilst staying on the park or using the facilities or amenities.

Reservation

All reservations made in advance are subject to the following terms and conditions: Bookings can be made online and by debit or credit card over the phone. All reservations made in advance require a non-refundable deposit to be paid at the time of booking to reserve the pitch and the balance must be paid in the same way at least four weeks in advance of arrival (if the booking is made within four weeks of arrival full payment must be made immediately). The deposit is non-refundable any time after booking (£50 for each pitch and £100 for each caravan). Any deposit paid forms part of the total bill for the booking. The final bill is the total fee less any deposit paid. A £20 administration charge will be applied to any changes to each booking.

Cancellation Policy

The deposit is non-refundable any time after booking (£50 for each pitch and £100 for each caravan). If payment was made in full at the time of booking a refund minus the deposit will be given for cancellations made more than one calendar month before arrival.  Unfortunately, we are unable to offer any refund or a change of dates within one calendar month of arrival date.  This also applies to late arrivals and early departures. If the park is forced to close due to Covid the deposit is transferable to another booking to be used within 12 months.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Hook Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

Static Caravan Hire/ Glamping/ Shepherds Hut:

Please note – until further notice you will be required to bring your own duvets and pillows, thank you very much.

Arrival and Departure

Arrivals are from 3.00pm and departures are by 10.00am.  Thank you.

From 1st March to 24th May and from 1st September to 31st October you are welcome to arrive anytime from 3.00pm to 6.00pm. From 25th May until 31st August, you are welcome to arrive from 3.00pm to 8.00pm. We do not offer late departures.

Children

Children must always be supervised by an adult.  We are sorry but we do not allow children under 18 years of age to be left unsupervised in our static caravans.  Water games are not allowed anywhere on the park.

Groups

Sorry, but in order to keep the park as peaceful as possible for everyone’s enjoyment we do not accept groups (which for us is more than 4 adults or more than 2 families who know each other) on the park. We do not pair bookings and so cannot guarantee certain pitches or that you will be near to others on the park.

We also do not accept single sex groups of 4 adults or more unless by prior arrangement.  If you book separately and are part of a group, we will ask you to leave the park with no refunds.

Visitors

Due to lack of car parking space, we are unable to accommodate visitors’ vehicles on the park.  Please can all visitors register with Reception upon arrival.

We do not have visitor parking available on site except for Blue Badge Holders. One vehicle only can be parked on each pitch (motor home or camper van counts as one vehicle). Please advise any visitors to use the local pay and display car parks.

Additional Vehicles and Trailers

We have extremely limited space for extra vehicles which must be parked off your pitch, we recommend that you use the long-term parking in Lyme Regis.

If you would like to bring an additional vehicle onto the park, please contact us at least 24 hours before arrival and we will reserve you parking (subject to availability).  We are unable to accommodate additional vehicles on arrival.  The cost is £4.50 per night.

We do NOT accept tow along vehicles, boats or trailers on motorhomes.

Outbuildings, Barns and Machinery

The above is strictly out of bounds to our guests, please do not touch any of the machinery on site.

WIFI

We have an external company Club Wi-Fi who operate our Wi-Fi and it is on a pay per use basis.

BBQs and Fires

No open fires are to be made on the park. Portable barbecues are permitted but must be at least 6′′ off the ground – if a stand is required, please use the bricks which are available at water points. We do not allow wood or wood chip products to be burnt in the BBQ or on the park in any other unit or heater either in or outside your tent– please only use charcoal. All BBQ’s to be put out by 10.30pm please.

Bikes, Scooters, Skateboards etc.

Please do not use these on the park.

Reservation

All reservations made in advance are subject to the following terms and conditions: Bookings can be made online and by debit or credit card over the phone. All reservations made in advance require a non-refundable deposit to be paid at the time of booking to reserve the pitch and the balance must be paid in the same way at least four weeks in advance of arrival (if the booking is made within four weeks of arrival full payment must be made immediately). The deposit is non-refundable any time after booking (£50 for each pitch and £100 for each caravan). Any deposit paid forms part of the total bill for the booking. The final bill is the total fee less any deposit paid. A £20 administration charge will be applied to any changes to each booking.

Cancellation Policy

The deposit is non-refundable any time after booking (£50 for each pitch and £100 for each Caravan and Glamping Unit). If payment was made in full at the time of booking a refund minus the deposit will be given for cancellations made more than one calendar month before arrival.  Unfortunately, we are unable to offer any refund or a change of dates within one calendar month of arrival date.  This also applies to late arrivals and early departures. If the park is forced to close due to Covid the deposit is transferable to another booking to be used within 12 months.

General

All tents, cars and personal belongings must be contained within the designated pitch. Small camping trailers (up to 3x4m) are welcome by prior arrangement only. We may have to assign you a larger pitch at an additional cost to allow space for a trailer. We are unable to give refunds if the pitch is vacated early (except in extenuating circumstances and at the park owner’s discretion). We reserve the right to refuse entry to anyone on the park without reason or remove any tent or caravan should it be considered necessary. The refund of the appropriate portion of any site rental shall be sufficient discharge of all obligations to any person who is required to vacate the park. The Park owner shall not be liable for any loss or damage or accident to any persons or private property, however caused, whilst staying on the park or using the facilities or amenities.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Hook Farm. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

 

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